FREQUENTLY ASKED QUESTIONS
How do I log in to my STARS account?
Go to steamboatstars.com.
Click “Register” at the top of the page.
Log in using the information used when you created your account.
How do I create an account?
Go to steamboatstars.com.
Click the “Register” button at the top of the page.
Click “Create Account.”
After I create an account, how do I register for programs/lessons?
Go to steamboatstars.com and click the “Register” button to log in to your account.
Utilize the drop-down menu option “Register for a Program/Lesson” and make your selection.
How do I retrieve my password?
Go to steamboatstars.com.
Click the “Register” button.
Click “Having trouble logging in?”
Enter the email address associated with your account.
You'll receive an email allowing you to reset your password.
When retrieving my password, it asks, “Who am I creating the account for?” How do I answer this question?
Accounts are created based on the participant’s name. Therefore, you should retrieve the participant’s password.
How often do I need to update the participant account information?
We request that participant accounts be updated annually to ensure all information is accurate. To do this:
Select “Update My Profile.”
Verify the information is correct.
Resubmit the form.
If I begin to fill out the participant form but don’t finish, does it save?
No. Form information is only saved when you click "SUBMIT" at the bottom of the form.
How do I get on the waitlist?
Call our office at (970) 870-1950, and we will do our best to accommodate your request.
I am not receiving an email confirmation after I register for an event. What do I do?
If you don’t see an email in your inbox within 15 minutes:
Check your junk mail folder.
If you find it there, mark the email as NOT junk and add @steamboatstars.com to your address book.
Can I enroll more than one participant at once?
No. Each individual must have their participant form filled out.
Does every participant (child or adult) require their own account?
Yes, every individual must have their own account to register for a program.